Shipping & Returns
At Jane Meets Ruby Textiles we care about customer satisfaction. We will take all customer complaints seriously and try our best to reach an agreement that satisfies your concerns or issues.
*Note: The purchaser is responsible for any duties incurred at the border.
What do I do if I received a damaged parcel and the contents inside are also damaged?
Contact us at hello(at)janemeetsrubytextiles.com as soon as possible (after a 90 day period the claim is no longer valid). Once you contact us we will initiate a claim with Canada Post. Keep the item and its packaging in case they're required for the claim assessment.
Unfortunately, made-to-order cushion covers and cut fabric is not eligible for returns. Because of this, we highly recommend you purchase fabric samples.
We only replace items if they are defective or damaged. If you need to exchange an item, send us an email at hello(at)janemeetsrubytextiles.com with pictures of your damaged or defective items. Once your email is reviewed, we will contact you with an address to return your defective or damaged item. If upon inspection, the item is defective or damaged, we will cover any extra shipping costs associated with the refund.
To return your product, please email us at hello(at)janemeetsrubytextiles.com and we will be in touch with an address to ship your damaged goods. You will be responsible for covering initial shipping costs until we determine that your product is defective or damaged. After we receive your returned goods, we will reimburse your shipping costs if we determine that yes, your product is damaged or defective.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.